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CQC launches Emergency Support Framework

CQC has now published its emergency support framework.

It will be well known that CQC has suspended its usual inspections during the pandemic. However its statutory duties remain in place and the support framework is intended to provide a mechanism to allow CQC to assess how providers are managing in the current climate.

CQC will be seeking information from telephone calls to providers and so providers would be prudent to start thinking now about how they will respond to these enquiries. It would be sensible to make a list of the resilience steps that have been taken including things such as PPE, testing, staffing, changes to working practices, training. If you have knowledge of any recent complaints about you to CQC you should be ready to be able to respond to those issues.

CQC will use the information provided to consider whether further steps are required. Providers would also be well advised to make a careful note of what they say to CQC. If they wish to be very prudent they may wish to consider emailing CQC after the call to confirm the information provided to ensure there is no misunderstanding.

Providers should also be ready to offer to provide the information requested after the call if they are asked for something that they don’t immediately have to hand.


This briefing is for guidance purposes only. RadcliffesLeBrasseur LLP accepts no responsibility or liability whatsoever for any action taken or not taken in relation to this note and recommends that appropriate legal advice be taken having regard to a client's own particular circumstances.

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