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Covid-19 resources: Care Quality Commission

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Page updated 22 July 2021.

  • News update – Taking action to prevent infections and protect people from closed cultures
  • Statistics on Covid-19 mortality rates in individual care homes published by CQC.

See also our briefing created for Care England members.

Previous posts:

  • Coronavirus (COVID-19) information

The CQC has changed the way they will operate during the coronavirus outbreak. The changes relate to how they work day to day and affect how people communicate and/or send applications or other information. Providers should subscribe to bulletins and follow the CQC’s Twitter feed to receive the latest updates.

  • Routine inspections suspended in response to coronavirus outbreak

The CQC has written to all registered health and social care providers about how they are adapting their regulatory approach in response to the coronavirus outbreak. This includes the suspension of routine inspections from 16 March 2020.

There are no changes to the requirements to make notifications or the system used to make them. Providers should continue to notify the CQC of deaths and of events that preclude the carrying on of services ‘safely and properly’ (Regulation 18).

  • Supporting adult social care through COVID-19

The regulator has published answers to questions asked by adult social care providers during the coronavirus outbreak (updated 19 May 2020).

Chief Inspector of Adult Social Care, Kate Terroni, discusses how the Care Quality Commission is working to support those working in adult social care to keep people using services and staff safe in these unprecedented times.

  •  Death notifications

Notifications about deaths must be sent to CQC without delay in accordance with Care Quality Commission (Registration) Regulations 2009: Regulation 16. Providers must use forms provided by CQC to make notifications under the regulation. The  Death of a person using the service – notification form has been updated to include coronavirus (COVID-19) as a cause of death. The form also asks where the death occurred.

  •  Covid-19 registrations (updated 17 April 2020)

This guidance deals with the interim registration process to help meet urgent capacity needs in social care and community services.

  •  COVID-19: interim guidance on DBS and other recruitment checks (updated 19 May 2020)

The regulator has produced interim guidance on DBS and other recruitment checks, for providers recruiting staff and volunteers to health and social care services in response to coronavirus(updated 19 May).

  • Inappropriate use of sedative medicines to enforce social distancing guidelines (28 April 2020)

CQC has produced guidance in relation to managing vulnerable people who may not understand social distancing guidelines.

  • Emergency support framework: what to expect

The regulator has developed an emergency support framework that it intends to follow during the pandemic.

  • Understanding the impact of coronavirus on autistic people and people with a learning disability (updated 14 May)

The regulator is doing further work on the data care homes submit to CQC about the deaths of people in their care so that it can better understand the impact of coronavirus (COVID-19) on specific groups of people, including autistic people and people with a learning disability.

  • Care Quality Commission and Association of Directors of Adult Social Care Services joint statement on CQC’s Emergency support framework (published 20 May 2020)

Statement from CQC and ADASS on the CQC’S Emergency Support Framework and how they will work collaboratively.

  • Insight report into healthcare sector pressures

This Insight document intended to highlight COVID-19 related pressures on the sectors that CQC regulates.  ​

  • CQC publishes data on deaths of people with a learning disability (published 2 June)

Supported by ONS, CQC has completed a targeted piece of analysis to better understand the impact of coronavirus (COVID-19) on people with a learning disability, some of whom may also be autistic, and how the number of deaths during this period compares to the number of deaths last year.

  • Questions for inspectors on infection prevention and control for NHS acute and mental health trusts (updated 22 June)

Guidance for NHS can be accessed here.

CQC has released new guidance on closed cultures for their inspection teams, to support them to continue to improve how CQC identify and respond to services that might be at risk of developing closed cultures. They are also looking for appropriately experienced  people to join an Expert Advisory Group with places to be allocated via an Expression of Interest process (23 June 2020). Click here for our briefing on closed cultures.

Considerations for providers when arranging vaccination services

CQC confirm a managed return to routine inspection of lower risk services in the autumn with Inspectors scheduling inspections of higher risk services to take place over the summer.

What good looks like for digital records in adult social care

If you are unhappy with the use of powers or how duties have been carried out under the Mental Health Act, you can make a complaint to us and we will investigate.

Our inspectors use these questions and prompts to look at how well staff and people living in care homes are protected by infection prevention and control (IPC) – key line of enquiry S5.


  • Joint Statement on advance care planning

The joint statement emphasises the importance of having an advanced care plan in place, especially for older people, those who are frail or have other serious conditions. This is clear that it is unacceptable for advance care plans, with or without DNAR form completion to be applied to groups of people of any description.

Please contact any member of our team for questions or advice.

  • Coronavirus (COVID-19): support for care homes

This guidance sets out the support package to keep care homes safe during the coronavirus pandemic.(updated 19 May).